Locations served at standard rates
Due to travel time and costs, standard prices apply to local area clients only. As a GUIDE these are clients in Sandhurst, Crowthorne, Yateley, Wokingham, Bracknell, Farnborough, Fleet and areas - with the following postcodes:
GU13, GU14, GU15, GU16, GU17, GU18, GU19, GU46, GU47, GU51, GU95, RG12, RG40, RG41, RG45
If you live slightly further away, please call for a quote. There may be a small surcharge to cover travel costs based on location.
Standard hours of business
Standard charges apply to weekdays up to 9pm and Saturdays until 5pm. Requests outside these hours may be possible but there will be a surcharge. Please ask for a quote.
When we take the machine away
We like to charge for a solution to you, the customer, rather than by time. In order to maintain this policy we will normally work at your house for the initial diagnosis and for less time-consuming jobs.
When the work is time-consuming or requires disassembly (and therefore an anti-static environmement), we will need to remove the PC to our workshop.
THE RITE ONE will offer advice on data backup and security and will typically remind of the risks of data loss when undertaking work on your systems. However, it is the customer's responsibility to ensure that data is safe. Despite working hard to help you avoid loss and indeed recover data where possible, THE RITE ONE cannot accept responsibility or liability for data loss under any circumstances.
Helping to performing a data backup or setting up a backup system is something we will be happy to help you with but is a separate, chargeable service. The aim of this service is to help our customers take the needed responsibility.
Parts and warranty
THE RITE ONE will help our customers to source new parts and equipment from our partners but is not a parts supplier. Any warranty on any of the parts or equipment exists between the customer and the supplier / manufacturer of that component.
The customer agrees that that no safety related electrical testing will be conducted during any work.